Server "Care and Feeding Program"

When your server’s uptime is crucial we provide a flat-rate maintenance plan to give you the peace of mind you need at a completive monthly rate.  

As a plan member you are entitled to call our emergency hotline where a human answers 24/7.

If we are not already working on the problem by the time you call we’ll get right on it. Chances are before you pick up your phone our exclusive ServerTrak monitoring system has already alerted us to the issue and localized the problem.

If you need enhancements in addition to regular maintenance we are pleased to provide those services on an ad hoc basis which can be capped under a “Not to Exceed Plan”.  This enables us to perform additional work without exceeding your budget.

  • 24/7 emergency hotline support with a human answering your call
  • Analyze system logs and identifying potential issues
  • Introduce and integrating new technologies
  • Run backups.
  • Apply operating system updates, patches, and configuration changes
  • Install and configuring new hardware and software
  • Answer your technical queries and assisting users
  • Maintain system security
  • document system configuration
  • Troubleshoot any reported and discovered problems
  • System performance tuning
  • Ensure network infrastructure is up and running